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- United States Patent and Trademark Office (USPTO), Department of Commerce: Patents Hoteling Program
Recipient of the 2007 Telework Exchange "Best New Telework Initiative" Tele-Vision Award
The Patents Hoteling Program (PHP) is the primary telework program for USPTO’s Patent Examiners. Started in January 2006, the PHP now includes 910 participating examiners who work from home four days per week and share reserved office space one day a week on the agency’s Alexandria, Virginia campus. Major PHP components include remote online access to required USPTO patent business systems, job performance tools, patent information, and patent application documentation. Examiners working from home also have access to collaborative communication technologies which enable collaboration among colleagues and supervisors. USPTO plans to have 3,000 Patent Examiners working from home, at least four days per week, by 2011.
case studies - United States Patent and Trademark Office (USPTO), Department of Commerce: Trademark Work at Home Program
Recipient of the 2006 Telework Exchange "Telework Program with Maximum Impact on Government" Tele-Vision Award
The Trademark Work at Home program began in 1997 as a feasibility pilot of eighteen teleworkers. Today, TWAH is a comprehensive program involving more than 220 employees (80 percent of eligible examining attorneys) who spend the majority of their workweek at home and share office through a hoteling arrangement. Each employee is provided with the necessary equipment for secure remote access to the agency’s network and automated systems enable users to perform all of their trademark examination duties electronically. The TWAH program has proven to be an innovative telework prototype. By incorporating measurable performance goals in the evaluation of worker performance, Trademarks has created a model of an extremely successful telecommuting program for government agencies.
case studies - United States Patent and Trademark Office 2008 Telework Annual Report
This annual report highlights the success of USPTO's telework program – increased employee productivity, satisfaction, and retention; recruitment and retention of top talent; reduction of real estate costs and congestion; and increased work/life balance
federal, research - United States Patent and Trademark Office 2009 Telework Annual Report
This report examines the U.S. Patent and Trademark Office's telework program which aims to create a workforce that can seamlessly perform work from remote locations
federal, research - United States Patent and Trademark Office 2010 Telework Annual Report
This annual report discusses the telework program and its successes during fiscal year 2010 at the U.S. Patent and Trademark Office.
federal, research - United States Patent and Trademark Office 2011 Telework Annual Report
Telework at the USPTO is a corporate business strategy, which supports mission achievement and goal fulfillment via a distributed workforce. Today, more than 6,500 employees agency-wide are working from home at least 1 day per week.
federal, uspto - USA JOBS
The official site of the U.S. Federal Government - visit this site and search for "telework jobs"
telework employment - USDOJ’s Alternative Work Arrangement Request Form
agreements, taxonomy - USDOJ’s Manager Tool Kit
policies, taxonomy - USDOJ’s Telecommuting Fact Sheet
policies, taxonomy - USDOJ’s Telework Guide
policies, taxonomy - USDOJ’s Telework Request Form
agreements, taxonomy - USPTO's Trademark Work-at-Home Program
Testimonials from Trademark Work-at-Home Participants
federal, research - USPTO: The Patent Hoteling Program is Succeeding as a Business Strategy
Final report of the U.S. Patent and Trademark Office's Patent Hoteling Program, which measures productivity for its program participants, determines savings, and evaluates policies.
Federal - Video at the Core of Government Telework
Focus Washington’s Chuck Conconi interviews Cisco Regional Manager Damon Cabanillas about Cisco’s white paper: “Video at the Core of Government Telework.” The white paper examines how employees can overcome resistance to telework through face-to-face video interaction, and how telework increases worker productivity and satisfaction while reducing costs. For more information, visit: www.Cisco.com/go/govtelework
federal, technology, video - Videoconferencing Business Strategy
This case study, released by Acumen Solutions, demonstrates how using videoconferencing on a large scale can reduce travel expenses, maximize employee efficiency and effectiveness, and reduce a company’s carbon footprint through the technology. It can create savings of more than $20 million per year.
technology - Virginia Department of Human Resource Management Telework Agreement
agreements, taxonomy - Virginia Department of Taxation: Telework Program
Recipient of the 2010 Telework Exchange "Excellence in Telework Leadership" Tele-Vision Award During the past year, the Department of Taxation has increased its telework participation by more than 300 percent. More than 60 percent of the nearly 700 teleworking employee workforce currently works from home one day per week and more than half are now permanently home-based. As a result, the Department expects to save $130,000 annually and initial metrics indicate that productivity for home-based staff has increased significantly.
The agency was able to use innovative technology to support the rapid adoption of telework, including implementing live chat and an advanced supervisory software. As a result, the number of applicants eligible for customer service positions increased by creating home-based jobs in geographically-dispersed and economically-depressed regions in the Commonwealth. Access to this expanded talent pool and regional diversity has been mutually beneficial for taxpayers, employees, and agency officials. The Virginia Department of Taxation shows how combining situational knowledge, leadership, technology, and workplace flexibility can improve an agency’s performance – even under challenging economic conditions.
case studies - Washington State Department of Transportation
When the Washington State Legislature assigns more work but fewer employees, comprehensive change in how a public agency does business is required. In 1993, the Washington State Department of Transportation embarked on a long-term mission to change its decision-making and work processes, inverting its old-fashioned hierarchy. Along the way, WSDOT management discovered that encouraging work options, including compressed workweeks, flextime and telework, fits hand in glove with finding more efficient ways to get work done, while retaining and recruiting top-performing employees.
case studies - Washington State University’s Sample Telework Agreement
agreements, taxonomy - Washington State University’s Telework Toolkit Policy Guidelines
policies, taxonomy - Why the DoD Standardized on Adobe Solutions for Telework, Collaboration and Unified Communications
This Adobe whitepaper highlights telework technological solutions to accelerate team decision-making regardless of where people are located.
technology - Work At Home Success
Provides free detailed information, honest reviews, and vast resources about working at home by an experienced telecommuter and home business owner
telework employment
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